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Customer Support


Context Help

If you lose your way inside our Control Panel, the very first thing you should do is click the Help button, which is visible on each and every page. A popup will appear. It includes detailed info about all the actions that you can carry out on the page in question. Each pop-up window appears on the very same page so that you can swiftly get back to your work.

Video Tutorials

We have a vast array of tutorial videos illustrating how to work with our hosting Control Panel. They're designed for those of you who would like to see how things are getting done rather than only reading articles. Thus, anyone can swiftly become familiar with our hosting Control Panel by merely watching our step-by-step video tutorials.

F.A.Q.

If you can't discover the solution you are looking for, take a look at our extensive FAQ section, which covers questions asked by real clients and provides practical solutions. We regulary "revamp" our FAQ database with new questions & answers in order to encompass all the innovations and new additions to our platform.

Ticketing System

If you still can't find the answer you are looking for in the FAQ section either, we have a excellent team of tech support engineers available 24-7 and ready to assist you with any query. Each support ticket you send will be replied to within sixty minutes (the average response time is only 20 minutes), so you will not have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 247086

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com


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